Guide Summary
A comprehensive guide to managing your MYLEASE vehicle with ease, including servicing, insurance, roadside assistance, replacement vehicles, and other support services available during your lease.
Welcome
Thank you for choosing MYLEASE. This guide has been designed to help you make the most of your leasing experience by providing an overview of the services and support available throughout your lease. For vehicle-specific features, operation, and safety information, please refer to the manufacturer’s Owner’s Manual. Our team is committed to ensuring a seamless, convenient, and worry-free journey from vehicle delivery to lease completion.
Service & Maintenance
At MYLEASE, we ensure your vehicle is maintained to the highest standards through the manufacturer’s authorised service network, helping preserve vehicle performance, safety, and warranty coverage. We recommend servicing your vehicle in accordance with the manufacturer’s prescribed service schedule based on time or mileage.
Your maintenance package may include routine servicing, mechanical repairs, tyre replacement, and battery replacement, subject to the terms of your lease agreement. If you notice a warning light, unusual noise, or any vehicle performance concern, please raise a service request promptly through MYLEASE One to avoid further damage.
Booking a Service
Service appointments can be conveniently scheduled through MYLEASE One by selecting your preferred workshop, service requirement, and convenient date. Our service team will coordinate the appointment and keep you updated throughout the process.
If your lease includes doorstep pickup and delivery, the same will be arranged for your convenience. Where cashless servicing is unavailable, reimbursement requests can be submitted through MYLEASE One by uploading the approved invoice and supporting documents.
Exclusions
The maintenance program does not cover consumables or services outside the agreed maintenance package, including vehicle cleaning, polishing, puncture repairs, parking charges, tolls, accessory-related repairs, or damage resulting from misuse, negligence, accidents, or failure to follow the manufacturer’s operating guidelines.
Insurance & Damage Repairs
Your MYLEASE vehicle is covered under a comprehensive insurance policy for the duration of the lease, in accordance with your contract terms. In the event of an accident or insured damage, simply raise a request through MYLEASE One or contact your MYLEASE Relationship Manager. Our team will coordinate with the insurer, obtain the necessary approvals, and facilitate repairs through an authorised workshop.
To ensure uninterrupted communication, please keep your contact details updated in MYLEASE One. For insurance claims involving accidents or theft, the required claim documents must be completed and signed by the authorised driver or customer. Repairs should be carried out only after approval from MYLEASE and the insurer.
Roadside Assistance
Should your vehicle experience a breakdown or become immobile due to an accident, assistance can be requested through MYLEASE One or by contacting the MYLEASE support team. Please keep your vehicle registration number, current location, and a brief description of the issue ready to help us arrange prompt assistance.
Roadside Assistance is intended for situations that prevent the safe operation of the vehicle. Minor issues that do not affect vehicle mobility or safety may be addressed during the next scheduled service visit.
Replacement Vehicle
If your lease agreement includes a replacement vehicle, MYLEASE will arrange one while your vehicle is undergoing eligible repairs or servicing, subject to availability and the terms of your contract.
We recommend inspecting the replacement vehicle at the time of delivery and noting any existing damage. Unless otherwise specified, fuel, tolls, parking charges, and traffic violations incurred during its use remain the responsibility of the user.